• The products ordered from our online store www.uleiuriesentialeorganice.ro shall be delivered by CARGUS delivery services in Romania.
• FREE SHIPMENT on orders over RON 149.00.
• Orders below RON 149.00 are subject to a fixed shipping fee of RON 20.00.
• Orders are usually delivered within 24 hours, if placed until 2 p.m., Monday to Thursday, while orders placed after 2 p.m. shall be delivered within 48 hours.
• Orders placed after 2 p.m. on Friday will reach you on Tuesday.
• The courier delivery schedule is between 9 a.m. and 5 p.m.
• On the day of delivery, you will receive a text message from CARGUS with details about your package, including the phone number of the courier you may contact to decide on a delivery time.
• Possible exceptions to delivery within 24 hours via CARGUS include: placing the order after 2 p.m. during extremely busy periods, such as holidays, Black Friday, etc. or for objective reasons related to the carrier.
• Orders placed during bank holidays will arrive the next day after the delivery company resumes its activity.
• In the exceptional case where the ordered product is no longer in stock or needs to be manufactured, we will get back to you to agree on a delivery deadline.
• If you have opted for Bank transfer via Payment Order (“Payment order” option on the checkout page), your package will be sent when we are notified by the banking service that the payment has been made.
• We will always provide couriers with all information received from you regarding the address specified for delivery and any other mentions made when you placed the order, but we cannot be held responsible for possible omissions on your part or on the part of the shipping company as a result of incorrect/incomplete filling of personal data when placing the order. Your feedback is important to us and we assure you that we will do everything in our power to improve our services as well as the services of the shipping company.
• If the package cannot be delivered by the shipping company due to the incorrect/incomplete personal data filled out when placing the order, at your request, we can re-send the order for a fixed shipping fee of RON 20.00.
• If circumstances arise that may affect the delivery deadline initially agreed on, we will contact you to let you know the new delivery deadline. In this case, you have the option to proceed with the order or cancel it. If you cancel an order that was already paid with a card via the Eu Platesc payment platform or a Payment Order (bank transfer), we will refund you in full within 72 hours.
Contact us: (+40) 729 496 084
S.C. Recharge Center S.R.L.
Sos. Colentina, number 4, district 2, Bucharest