Use of cookies

How does Recharge Center use some of your personal data (e.g. IP) and why are they being used?

Recharge Center uses cookies.

What are cookies? Cookies are small files that a site or service provider transfers to your computer's hard drive via through web browser (only if you allow this).

They enable the site or service provider systems to recognize your browser and capture and remember information. Examples: a) this information helps us remember and process the items in your shopping cart, (b) they are useful in understanding your preferences based on previous or current website activity, which helps us improve the services we offer you, c) they help us produce aggregated data about website traffic and website interaction to understand the website areas we need to develop, build and improve d) they help identify users e) they help us remember user customized preferences (f) they help users perform tasks without having to re-enter information when browsing or returning to the website at a later time e) they help us target customers according to online behavioral advertising tenets and display relevant ads according to the users’ past searches.

How are the cookies being used?

The web server providing the web page may store a cookie on the user's computer or mobile device. An external web server that manages files included or referred to in the website is also able to store cookies. All these cookies are called http header cookies.

Another way of storing cookies is through JavaScript code contained or referred to in that site.

Each time the user requests a new page, the web server can receive the values of the cookies it previously set and return to the site with content relating to these values. Similarly, JavaScript code is able to read a cookie belonging to its domain and/or perform an action accordingly.

What are the different types of cookies?

A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a a) session cookie that is erased when the user closes the browser, or a b) permanent cookie that remains on the user's computer/device for a predefined period of time.

As for the domain to which it belongs, a cookie is either a a) first-party cookie, which is set by the web server of the visited page and shares the same domain, or a b) third-party cookie, stored by a different domain to that of the visited page. This can happen when the web page references a file, such as JavaScript, located outside its domain.

Circumstances when you do not need to confirm or give your consent for cookies:

• When a cookie is used exclusively for the purpose of sending a communication strictly necessary for the provider of a company service to provide a service explicitly requested by the user.

• Cookies entered by the user (session ID), such as first party cookies, to keep track of users' input data when filling out online forms, shopping carts, etc. for the duration of a session.

• Authentication cookies, to identify the user once logged in, for the duration of a session.

• User-based security cookies, used to detect authentication abuses, for a persistent limited duration.

• Multimedia content cookies used to store technical data to play video or audio content for the duration of a session.

• Load-balancing cookies during the session.

• User interface customization cookies, such as language or font preferences, for the duration of a session.

• Third parties, content sharing cookies for members connected to a social network.

• You can choose to have a warning sent to your computer every time a cookie is sent or you can choose to disable all cookies. Do this from the browser settings. Because your browser is a little different, check your browser's Help menu to find out the correct way to change cookie settings.

• If you disable cookies, some of the features that make your experience more efficient may not work properly.

What types of cookies does the PrestaShop platform that hosts our online shop use?

There are generally four categories of cookies: "Strictly Necessary", "Performance", "Functionality" and "Targeting". We use all four categories of cookies.

• Strictly necessary cookies. These cookies are essential because they enable you to gain information about our products and services.

• Performance cookies. These cookies collect information about how you have used information regarding the unique username you have provided, to put less pressure on our backend infrastructure. These cookies can also be used to let us know that you are logged in so that we can provide you with fresher content than for a user who has never been logged in. We also use cookies to track the aggregate use of the services and experience new features and changes to the service. The information collected is used to improve the functioning of the services offered on the website.

• Functionality cookies. These cookies allow us to remember how you are logged in, whether you have chosen to stop seeing ads, if you have made an edit to an article of the Service while you were logged out, when you have logged in or logged off, the status or history of the service tools you have used. These cookies also allow us to adapt the Service to provide you with improved functions and content and to remember how you have customized the Service in other ways, such as customizing the toolbars we provide in the right column of each page. The information these cookies collect may be anonymous and will not be used to track the browsing activity of our customers on other websites or services.

• How are the targeting cookies used? WikiHow, our advertising partners or other third-party partners may use these types of cookies to provide ads relevant to your interests. These cookies can remember that your device has visited a website or service and can also track your device's browsing activity on websites or services other than wikiHow. This information may be shared with organizations outside the wikiHow website, such as advertisers and/or advertising networks, to provide advertising and to help measure the effectiveness of an advertising campaign or other business partners for the purpose of providing cumulative service usage statistics and aggregate testing services. Where do we use cookies?

• Authentication. We use cookies to verify your account and determine when you are logged in, so that we can facilitate your access to our website and offer you the appropriate experience and functions. Cookies also help us remember your browser so that you do not have to register and you can connect more easily to our website.

• Security. We use cookies to help us keep our data and account safe. For example, cookies can help us identify and take additional security measures when someone tries to access your account without authorization. We also use cookies to store information that allows us to recover your account in case you forget your password or if you need additional authentication if you tell us that your account has been hacked. Cookies help us fight spam and phishing attacks, allowing us to identify the computers that are being used to create a large number of fake accounts.

• Improving the website functions and services. We use cookies to help us store your preferences, know when you have seen or interacted with the content of our products and provide you with personalized content and experiences. For example, cookies allow us to make suggestions for you to personalize the content on third-party websites that integrate our social plugins. We also use cookies to provide you with relevant content so that you can view the website in your preferred language.

• Performance. We use cookies to provide you with the best possible experience.

• Analytics and research. We use cookies to better understand how users interact with our products, so that we can improve them. Type of cookie used:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie- usage

Google Analytics Cookie:

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. JavaScript Google Analytics libraries use HTTP cookies. Cookies were designed to be a reliable mechanism for websites to remember information or to record the user's browsing activity and to “remember” what a user did on previous pages/during other interactions with the website.

The information generated by the cookie about your use of this website (including your IP address) is sent and stored on a Google server.

Google Analytics accepts two JavaScript libraries (tags) to measure the website:

• Use of analytics.js cookies

The JavaScript analytics.js library is part of Universal Analytics and uses first party cookies to:

- Distinguish unique users

- Throttle the request rate

When using the recommended JavaScript snippet cookies are set at the highest possible domain level. For example, if your website address is blog.example.co.uk, analytics.js will set the cookie domain to .example.co.uk. Setting cookies on the highest level domain possible allows measurement to occur across subdomains without any extra configuration.

• Use of ga.js cookies

The ga.js JavaScript database uses first party cookies to:

Determine which domain to measure.

Distinguish unique users.

Throttle the request rate.

Remember the number and time of previous visits.

Remember traffic source information.

Determine the start and end of a session.

Remember the value of visitor-level custom variables.

By default, this library sets cookies on the domain specified in the document.host browser property and sets the cookie pathto the root level.

Authentication Cookie

A Cookie-based authentication uses the HTTP cookies to authenticate the client requests and maintain session information. It works as follows:

The client sends a login request to the server.

On the successful login, the server response includes the Set-Cookie header that contains the cookie name, value, expiry time and some other info.

The client needs to send this cookie in the Cookie header in all subsequent requests to the server.

On the logout operation, the server sends back the Set-Cookie header that causesthe cookie to expire.

USING FACEBOOK PIXEL

• This website uses the Facebook pixel, a snippet of JavaScript added to the website to optimize ads, report the success of advertising campaigns across devices, and display targeted ads to the audience. The Facebook pixel sends information about your browsing session via the HTTP headers to Facebook, including your IP address, web browser information, page location, document, reference and web browser user agent. Pixel-specific information includes pixel identification data and Facebook cookie data to connect events to a specific Facebook ad account and match it to a Facebook user. Facebook checks whether the person has previously seen or interacted with an ad from our account or whether the person matches an audience rule and prepares an analysis report that includes anonymous or aggregated data. Facebook keeps the information collected from the pixels for 180 days.

Google Tag Manager

For transparency purposes, please note that we use Google Tag Manager. Google Tag Manager does not collect any personal data. It facilitates the integration and management of our tags. Labels are small code snippets that help measure traffic and visitor behavior, detect the impact of online advertising or test and optimize our websites. For more information about Google Tag Manager, please access: https://www.google.com/intl/de/tagmanager/use-policy.html

Google Dynamic Remarketing

We use Google Dynamic Remarketing to advertise on the Internet, especially in the Google Display Network. Dynamic remarketing will display ads depending on which sections of the websites you have viewed, by placing a cookie in your browser. This cookie does not identify you in any way and does not allow you to access your computer or mobile device. The cookie is used to indicate to other websites that "This user has visited a certain page so it’s ok to display ads related to that page". Google dynamic remarketing allows us to adapt our marketing to better suit customer needs.

If you do not want to see ads on our website, you can opt out of the use of cookies by Google by accessing the Google ad settings. For more information, please check the Google Privacy Policy.

Google remarketing

Following your visit to our online store, as a result of integrating a Google remarketing code, Google can see that you have accessed certain pages of ours (for example, that you have initiated an order). Subsequently, if you search on Google or see ads from the Google network on other websites, we have the possibility to offer you targeted ads for our products (known as remarketing). If you have a Google account, Google can link this data to your Google account.

You can find out more about Google's data protection and how remarketing works in the Google Privacy Policy, as well as in Google Notes Remarketing.

You can object to remarketing by setting up your browser so that it does not accept cookies.

However, you will then be able to use our website in a restricted manner. I

n addition, you can disable interest-based ads from Google from the

Google ads settings using the following link:

https://www.google.com/settings/u/0/ads/authenticated?hl=en

• Google Ads Conversion Tracking

We use the "Google AdWords" online advertising program and track conversions within the scope of Google AdWords. Google Conversion Tracking is an analytical service. When you click on an ad placed by Google, a conversion tracking cookie is placed on your device. These cookies expire after 30 days, do not contain personal data and cannot be used for personal identification.

PrestaShop standard cookies

Recharge Center, via PrestaShop, uses encrypted cookies to store all session information, both for visitors/customers and for admin employees.